Shipping and Returns

At CHÉRUBI, we want to make shopping easy and worry-free for fellow moms and aunties 

Shipping Rates (Canada)

Flat-Rate Shipping: $6.99 Canada-wide

FREE Shipping: On orders over $59.99

Local Pickup (Toronto only): Available upon request — email us before checkout

All orders are shipped via trusted partners like Chit Chats and Canada Post with tracking provided.

Processing Time

Orders ship out within 2–4 business days

You’ll receive a tracking number by email once shipped

Note: During launches or sales, please allow a few extra days.

International Shipping

We currently ship within Canada only.
 International shipping may be added in the future — stay tuned!

RETURNS and EXCHANGES  

We hope you love your CHÉRUBI pieces! But we understand that sometimes sizing or styles don’t work out. 

We Accept:  

Exchanges (for size or style, if available)    Store Credit (if exchange isn’t possible)   

 We Do Not Offer:  

Full refunds (except in cases of defective or damaged items)    Returns on final sale or discounted items       

Return Window:

Return/exchange requests must be made within 14 days of delivery

Items must be: Unworn, unwashed and in original condition with tags (if applicable)        

Return Shipping:

Return shipping costs are the customer’s responsibility (unless the item is defective)

For exchanges, we cover the cost to ship the new item back to you (within Canada only)   

How to Start a Return or Exchange  

Please email us at hello@cherubi.shop with: Your order number, the item(s) you want to exchange or return, reasons for the return, and a photo of the item that is damaged or incorrect    

We’ll surely get back to you within 2 business days 💛     

All sale items, promotional discounts, and pre-order specials are final sale and not eligible for return or exchange unless damaged.     

Need Help?  We’re here for you! Email us anytime at cherubi.kids@gmail.com and we’ll do our best to make it right.